Ratings & Reviews

Overall Rating

5
(41 reviews)
97.6% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

submitted by Clint H. - |Recommended: YesAmazing Property for a Great Value — I have lived at 500 Park for close to 1.5 years now, and I have had an amazing experience. The maintenance staff has always been very responsive whenever I have a request. The property staff are also great advocates for the tenants. Colleen in particular has been a pleasure to work with Beyond the people, the facilities are also very well maintained. The apartment interiors look very modern, and I have have never had an issue with noisy neighbors. Would absolutely recommend to anyone looking for a first apartment in the city.
response from property -Thank you for the wonderful review of 500 Park, Clint! We are glad to know how happy you've been with your experience here and appreciate your taking the time to rate and recommend us!
submitted by Lance K. - |Recommended: YesProperty under new management with significant improvements — I've lived here for 3 years, and the property recently changed management teams which has led to significant improvements regarding staff professionalism and responsiveness to resident concerns. Colleen McHale, the new Assistant Property Manager, recently assisted me with an issue and was extremely accommodating, courteous, and helpful. Reinstatement of night concierge and improvements to protocols regarding package delivery were positive changes that also coincided chronologically with arrival of the new staff. Apartments are relatively new and modern. Build quality could be improved in some areas but is good overall. Garage parking is a significant plus in the area. Be aware that noise can be a major problem for units facing Franklin St. Maintenance staff is rapidly responsive and has been able to solve any issues brought to its attention. The building is clean, and its surrounding grounds are quite nice. This is a good place to live overall, especially with the changes that have occurred under current management.
response from property -Thank you for taking the time to rate 500 Park Avenue, Lance! We appreciate your kind words for our Assistant Property Manager and are glad to be the place you continue to call home. If there is anything more we can do for you, please let us know.
submitted by Tiffany J. - |Recommended: YesLoved living here — n a
response from property -Thanks for taking the time to rate us, Tiffany! Please let us know if there is anything more we can do for you.
submitted by Kelvin Q. - |Recommended: YesPretty good — 500 Park Avenue is a very good place to live - the staff is professional, the building is new and overall well maintained, and there are a number of amenities in the general area, such as grocery stores namely Potung and Streets Market Cafe and restaurants e.g. Mount Vernon Marketplace . The main catch is that it is located close to run-down areas to its south and west, but those effects can be mitigated through street smarts and overall it is in a decent location.
response from property -Thank you for taking the time to rate our community! We are glad to know you're enjoying your experience and look forward to your continued residency!
submitted by Gijung K. - |Recommended: YesGood to live — Good to live
response from property -Thank you for taking the time to rate us! If there is anything we can do for you, please let us know.
submitted by Basem A. - |Recommended: YesNew building, great location, friendly staff — I have enjoyed living at 500 Park New and comfortable units, great location in Mount Vernon, and awesome very helpful people at the leasing office. I have not encountered one single serious problem during my one-year stay. Maintenace orders are taken care of very quickly and effectively.
response from property -Thank you for your kind words, Basem! We are so very happy you are enjoying your time at 500 Park!
submitted by Cheryl H. - |Recommended: YesGreat Apartment in a Great Location — The studio apartment was very spacious and in excellent condition. The leasing staff very helpful and responsive. The location is excellent. Located in Mount Vernon. Easy to get everywhere from here. Nearby amenities and restaurants.
response from property -Thank you for taking the time to rate our community, Cheryl! We appreciate your kind words for our team.
submitted by Courtnie B. - |Recommended: YesGreat Apartment Building — I loved my shorter than expected time at 500 Park. The apartment is in amazing condition and my apartment floor plan was great. I lived in Pratt and its such a nice sized apartment for one person. Maintenance was speedy and Heather and Brittany were very helpful in my application move in process and move out process. I left early for space reasons after my partner and I decided to move in together. If there were larger two bedroom apartments, we for sure would have stayed.
response from property -Thank you for taking the time to rate our community! We are glad to know how much you loved living at 500 Park Avenue and appreciate your kind words for our team. We wish you luck!
submitted by Laurence H. - |Recommended: YesClean, modern, well-managed apartment living in a great area, would recommend to all my friends. — This is a great place to live. Mt. Vernon is a safe and vibrant neighborhood. Less than 10 minute drive to many hospitals. The amenities are very nice, and the space is clean and modern. Management is receptive and open. Maintenance team is great and all my service requests have been done the next day. I would recommend living her to any of my close friends.
response from property -Thank you for your wonderful 5 star review Laurence!
submitted by Adam T. - |Recommended: YesAn excellent value for upscale living and a very profesional staff. — We would definitely recommend 500 park to anyone.
response from property -Thank you for taking the time to rate our community! We are glad to know you're enjoying your experience and look forward to your continued residency!
submitted by Latonya I. - |Recommended: YesReview — Convenient and nice
response from property -Thank you for taking the time to rate our community, Latonya! Please let us know if there is anything more we can do to keep your experience a positive one.
submitted by Jose F. - |Recommended: YesExactly what I needed coming to a new city. — 500 Park is exactly what I needed when to moved to a new city. Very convenient for my day to day activities.
response from property -Thanks for the great review, Jose! We are happy to hear you've enjoyed your experience at 500 Park and appreciate your choosing our community to be the place you call home.
submitted by Hyun J. - |Recommended: YesWonderful place — It's a wonderful place near Mount Vernon. It is clean, convenient, and safe. All the neighbors and staffs are friendly.
response from property -Thank you for the wonderful review of our community! We're glad to hear you've enjoyed living here, and that we've helped make your experience a positive one.
submitted by Loney N. - |Recommended: YesNice property but expensive. Everything is about money — Pros The building is nice, clean and neighbors are friendly but quiet. The area is revitalizing with lots to do, however you need to know the area you’re in and just be aware of your surroundings. Different blocks aren’t safe. The concierge Nikki is amazing, she’s attentive, a great listener and friendly. It’s easy to get around via public transportation, light rail, walking etc. The windows are insulated and keep the noise out for the most part. Cons The gym is way too small, and residents of 520 park can have access to our pool but we can’t have access to their huge state of the art gym. Unfair. Parking lot 110 and garage 160 pricing is way too expensive on top of the high rent, pet rent etc. I’ve been to plenty of luxury apartments downtown and even in VA and their parking is no more than 75-100 a month. Speaking of pet fee, this is the only property in 10 years of me renting that charges me a pet rent for my bunny, who stays in a cage. Josh who leased my apartment did not follow through with the resident referral special paperwork for my friend who referred me to live her. La’Asia, another leasing specialist had to complete it and it’s been 2 months and my friend hasn’t received it yet. You can hear the water going through the pipes in your apartment and a clicking sound from the heat. You can hear when neighbors close their door because it slams. Trash chute is too small and full. It’s always stuck because residents don’t push their trash in. I’ve been to other properties that have automatic motion sensor trash chute which is much more hygienic and nice. With the price I’m paying I would expect that. Overall, I expect more for what I’m paying and how luxurious they claim to be. It’s clear it’s all about money and exploiting their residents. However I can’t complain too much, it’s quiet, newer and nicer than anywhere else I lived.
submitted by Nicole R. - |Recommended: YesA fair place to live — I am content with my living space. It is always clean, staff takes care of the building very well and always has a smiling face. It is a quiet building in which people keep to themselves, but everyone is very nice. Also, pet friendly
response from property -Thank you, Nicole! We appreciate you taking the time to let us know about your living experience and we hope you continue to enjoy it! Please let us know if there is anything else we can do for you and we'd be happy to help.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of 500 Park Avenue, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by 500 Park Avenue, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose